Privacy Policy

 

How We Collect and Use Your Personal Information

To provide our products and services at Eczemarone, we collect and process personal information based on your interactions with us.

We use this data to:

  • Process orders and provide customer support.
  • Improve user experience and website performance.
  • Send important updates about orders, promotions, and new products.
  • Comply with legal and security requirements.

What Personal Information We Collect

The type of personal information we collect depends on your engagement with Eczemarone.

1. Information You Provide Directly

When you use our services or make a purchase, we may collect:

  • Contact Details: Name, phone number, email, and shipping address.
  • Order Information: Payment details, billing address, and purchase history.
  • Account Details: If you create an account, we store your username, password, and security preferences.
  • Customer Support Data: Information you share when reaching out for assistance.

Certain features may not work if you choose not to provide specific personal information.

2. Information Collected Automatically (Cookies & Tracking)

We use cookies, pixels, and similar technologies to enhance your browsing experience and collect:

  • Device & Browser Details: Information like device type, browser version, and IP address.
  • Usage Data: Interaction with our website, including pages visited, time spent, and purchase activity.

You can control cookie settings in your browser, but disabling them may limit some features.

3. Information from Third-Party Sources

We may receive data from trusted third-party services, such as:

  • Payment Processors: To validate and process transactions securely.
  • Advertising & Analytics Tools: To optimize marketing campaigns and improve site performance.
  • Logistics Partners: For order fulfillment and shipping updates.

We treat third-party data in line with this Privacy Policy but are not responsible for their privacy practices. Please refer to their respective policies for details.

How We Use Your Personal Information

  • To Deliver Products & Services: Processing orders, sending order confirmations, managing returns, and providing skincare recommendations.
  • Marketing & Promotions: Sending exclusive deals, new product alerts, and personalized skincare tips (you can opt out anytime).
  • Security & Fraud Prevention: Protecting your data, preventing fraud, and ensuring safe transactions.
  • Customer Support & Feedback: Assisting with inquiries, resolving issues, and enhancing product quality.

Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality and personalize your experience.
  • Analyze website traffic and enhance marketing strategies.
  • Remember your preferences and streamline future visits.

Managing Cookies: You can adjust your browser settings to block cookies, but this may affect site performance and limit some features.

For more details about cookies used with our e-commerce platform, please refer to the Shopify Cookie Policy.

Your Rights & Choices

  • Access & Update: You can review and modify your personal information by logging into your account.
  • Opt-Out: You can unsubscribe from marketing emails anytime via the link provided in emails.
  • Delete Data: If you wish to remove your data, contact us at [your support email].

Third-Party Websites & Links

Our website may contain links to third-party sites. We are not responsible for their content, privacy policies, or practices. We recommend reviewing their policies before providing any personal information.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your data, please reach out to:

Your trust is our priority, and we are committed to protecting your privacy while delivering the best skincare experience with Eczemarone.